Shipping Policy

We are committed to getting your order to you as quickly and safely as possible.

1. Shipping Area

We currently ship Australia-wide only.

2. Processing Time

Orders are processed within 1–2 business days after payment is received.
You will receive a confirmation email with tracking details once your order has been dispatched.

3. Delivery Timeframes

Standard delivery takes approximately 3–8 business days, depending on your location.
Regional and remote areas may take longer.
Please note that delivery times are estimates and may be affected by public holidays, courier delays, or unforeseen circumstances beyond our control.

4. Shipping Fees

Shipping fees will be calculated and displayed at checkout.
Occasionally, we may offer free shipping promotions, which will be clearly advertised on our website.

5. Tracking

All parcels are sent with tracking. You can track your order using the link provided in your shipping confirmation email.

6. Delivery Issues

If your order does not arrive within the estimated timeframe:

Please check the tracking information provided.
If you require further assistance, contact our customer care team at info@crossvita.com

7. Incorrect Address

Please ensure your shipping address is correct at the time of purchase. We are not responsible for delays or lost parcels due to incorrect or incomplete addresses.